The easiest place to start is with the creation of emails and marketing materials.

More information will be available here once the AI for Small Business partners are selected.

You can get started for free using most AI models, such as Chat GPT or Google Gemini if you have a Google account!

AI is designed to support staff, not replace them—especially in small businesses. Most small teams are already stretched, and AI helps by taking over repetitive, time-consuming tasks so people can focus on higher-value work.

How AI supports small business staff

AI can handle:

• scheduling and reminders

• answering common customer questions

• drafting emails and documents

• generating marketing content

• processing invoices and admin tasks

This frees staff to focus on customer service, sales, creativity, and problem-solving—the areas where human skills matter most.

AI strengthens, not replaces, small teams

In small businesses, the goal of AI is to:

• reduce workload and burnout

• improve productivity

• help staff work faster and more accurately

• make the business more competitive

• allow employees to take on more meaningful responsibilities

Will AI replace every role?

No. AI is a tool, not a substitute for the human connection, trust, and personal service that small businesses rely on.

In most cases, AI augments staff by giving them superpowers—automating the boring tasks so they can focus on what grows the business.

Yes—AI tools can be compliant with Australian privacy laws, but it depends on both the provider and how your business uses the tool.

Most reputable AI platforms are designed to meet strict global security standards. However, Australian businesses must still follow the Privacy Act 1988 and the Australian Privacy Principles (APPs) when handling personal information.

To stay compliant, make sure you:

• Only enter information you are allowed to share

• Avoid putting sensitive personal data into AI tools unless the provider supports it

• Review the tool’s privacy policy and data storage practices

• Ensure customers understand how their information is used

In short: AI tools are generally safe to use, but your business is responsible for using them in a privacy-compliant way.